Virtual Assistant · Social Media

Hi, I'm Susana.
Your partner in productivity.

With 15+ years across events, administration, technology, and client support, I bring organization, creativity, and a people-first approach to busy businesses.

su.patacsil@gmail.com San Diego, CA in/smarquina
Portrait of Susana Patacsil
About Me

What you can count on

  • Organized & Reliable
  • Detail-Oriented
  • Strong Communicator
  • Confidential & Trustworthy
  • Proactive & Resourceful

Your to-do list, handled.

15+
Years of professional experience
100s
People supported
10+
Years coordinating people & projects
7+
Industries & work environments

My career has taken a pretty winding path — hospitality, higher education, nonprofit administration, and now software engineering — but the thread running through all of it is the same: I'm the person who keeps the details from falling through the cracks.

I've coordinated catering and events at two Ritz-Carlton properties for groups from 10 to 300 guests, advised 50+ study abroad students a year at USC, run 15+ annual events and a 450-subscriber newsletter for a New York high school, and managed enrollment and compliance reporting for 300+ students across 11 schools in Alexandria.

Since 2022, I've brought that same coordination instinct into tech as a software engineer at Intuit — partnering across Product, Design, and Engineering, and translating technical detail for non-technical stakeholders. It's given me a systems-minded, tools-fluent edge most VAs and event coordinators don't have.

Administrative Support Program Coordination Event Coordination Stakeholder Management Documentation & Reporting
How I Can Help

Three ways to hand off the parts of your business that need a steady, organized hand.

Virtual Assistant & Admin Support

Inbox and calendar management, documentation and reporting, client communications, and getting your tools and workflows set up so nothing depends on your memory.

Background: USC School of Architecture · The Campagna Center · Intuit

Social Media & Content Support

Content calendars, scheduling, and newsletters, plus keeping your website and event calendar current so your online presence looks as put-together as your business.

Background: Democracy Prep newsletters (450+ subscribers) · Event calendar & website upkeep
Background

This is a fresh start as a freelancer — here's the fifteen years of experience it's built on.

Apr 2023 — Present
Associate Software Engineer / Software Engineer I
Intuit · San Diego, CA

Coordinates cross-functional initiatives across Product, Design, Engineering, and QA; onboarded new engineers and led knowledge-sharing sessions for 50+ teammates.

Jan 2021 — Aug 2022
Student Programs Advisor
USC School of Architecture · Los Angeles, CA

Primary point of contact for 50+ study abroad students annually; led onboarding and orientation and managed sensitive records with accuracy and confidentiality.

Aug 2015 — Jul 2017
Events Coordinator
Democracy Prep Harlem High School · New York, NY

Led 15+ annual events end-to-end and grew a monthly newsletter reaching 450+ students, families, and staff.

Jan 2014 — Aug 2015
Catering Sales Coordinator
The Ritz-Carlton, Battery Park · New York, NY

Managed client relationships through the full sales lifecycle, from walkthroughs and tastings through event day.

Sep 2011 — Nov 2014
Meeting & Special Events Coordinator
The Ritz-Carlton, Pentagon City · Arlington, VA

Coordinated logistics and communications for events from 10 to 300 attendees, across sales, culinary, and operations teams.

Aug 2009 — Sep 2011
Administrative Assistant
The Campagna Center · Alexandria, VA

Supported enrollment operations for 300+ students across 11 schools and prepared monthly compliance reporting for the City of Alexandria Department of Human Services.

Education — M.Ed. in Higher Education Administration, University of Southern California · B.A. in Psychology, University of Virginia
Tools & Systems
Google Workspace
Microsoft Office
Slack
Zoom
WordPress
Notion
How We'd Work Together

A simple, no-surprises process from first hello to ongoing support.

Discovery Call

A free conversation about your business, what's eating your time, and where you need support.

Custom Proposal

A clear scope and plan built around your goals — no generic, one-size-fits-all packages.

Kickoff & Systems Setup

We get your tools, calendars, and workflows organized and ready to run smoothly.

Ongoing Support

Regular check-ins and steady, reliable execution — so you can focus on your business.

Let's Work Together!

Let's get
organized.

If you're an entrepreneur or small business owner who needs a reliable, detail-oriented partner for the day-to-day admin or social media, I'd love to hear what you're working on. Every engagement starts with a free discovery call, no obligation.

su.patacsil@gmail.com

Thank you for visiting my portfolio!